Ordering, Delivery and Returns
When ordering from us please complete all sections of our online forms and provide as much information as possible, this will help ensure we can provide you with an efficient service.
You will receive instant confirmation of your order which indicates your order has been received. It does not indicate that a contract exists between us. We will intimate acceptance of your order by email and when you receive this email, a contract will exist between us. The availability of items offered for sale on our website and the prices, are subject to change. Our specific confirmation of your order will confirm both the availability of the item, its price and the cost of postage and packaging.
When gift-ware orders are received before 12pm on a normal working day we will endeavour to send it out the same day, orders received after 12pm will be sent the next working day. For all artwork orders we aim to deliver within 14 days. However, due to high demand we may require slightly longer, we will keep you updated on all postal orders. Where an item is shown as ‘out of stock‘, please contact us for information about the likely timescale in which we can complete your order.
Postage and Packaging
We will package all orders appropriately taking account of the contents and the delivery service chosen. Multiple items ordered together may be packaged together or separately at our discretion. Delivery charges only cover costs and are intended to offer our customer best value.
Our preferred delivery partner is Royal Mail/Parcelforce. The level of postage required will take into account the size and weight of the parcel in combination with the value of the goods, and the level of insurance cover required. All parcels are sent fully insured.
Smaller items (eg jewellery, purses, accessories and some gifts) will normally be sent via Royal Mail First Class or Special Delivery services.
Larger items, including framed artwork, may be sent via Royal Mail/Parcelforce or by Courier. Courier services may take longer – any delivery timescale advised must be regarded as approximate and not guaranteed, and therefore no compensation for delay is available.
If you require delivery within a specific timescale or with extra cover please contact us directly to arrange this.
The quoted charges apply to most UK addresses. Some areas may incur additional charges and delivery may take a little longer.
Please contact us for confirmation of ‘Postage and Packaging’ charges for International destinations. We will always seek the most cost effective and efficient way of getting your items to you.
We accept payment via Stripe online or by debit/credit card over the telephone.
Value Added Tax at the current rate ( 20%) is included in the quoted price of all goods. The tax is applicable to all orders from within the UK or the European Union, with the exception of business within the EU but excluding those in the UK who can supply a VAT registration number. This number will be checked against the EU VAT Registration database for verification before shipping, to prevent fraud.
Under the Consumer Rights Act 2015 and associated Regulations, orders placed over the internet or by telephone are subject to a 14 day cancellation period. If you change your mind, you are required to take good care of the items and your payment will be refunded on our receipt of the items in their original condition. You will be responsible for proper repackaging of the item and the cost of the return postage. Please notify us of your decision to cancel your order at email@example.com
When receiving your parcel please take care to inspect it thoroughly for damage prior to signing for it, including checking the contents in front of the delivery person. Alternatively mark the consignment note as ‘goods unchecked’ in case of internal damage caused in transit. DO NOT sign for a parcel if you are unsure about the condition of the goods inside. Signing for a parcel indicates you are happy with the condition of them. If there is any sign of damage to the outside of the packaging, mark the delivery record as ‘Damaged’.
If you do find the contents of your parcel to be damaged or the goods are faulty please notify us within 3 days by email – firstname.lastname@example.org or by telephone – 01307 465715. Please provide your order reference and any photographic evidence of the damage.
Once you have reported damaged/faulty goods to us and we have agreed to refund or replace the item, complete a Returns Form and please reuse the original packaging to re-package the item and address it to us at :
The Canvas Art Gallery
81 East High Street
If the item is faulty we will provide uplift of the goods and send the replacement free of charge.
When you decide to Return an item to us please complete our Returns Form which you can find here.
It is our responsibility to supply you with goods that meet your consumer rights. In the unlikely event you have a complaint regarding goods which are :
- Damaged on receipt
- Delivered in error
- Not as described
- Faulty in that they are not of satisfactory quality
- Faulty in that they are not fit for purpose
Contact us at our business address or email email@example.com and we will seek to resolve the matter in accordance with your statutory and common law rights.